SHIPPING AND RETURNS | Phoenix and the Fox

Shipping

 

Please allow up to 3 business days for your order to be processed. Shipping times will vary depending on the delivery address. Please allow for delay at sale times.

Express Post shipping is available and will be delivered within 1-2 business days.

 

Domestic Shipping

All domestic standard shipping occurs a flat rate of AUD$9.95.

This includes a tracking number.

 

International Shipping

Phoenix and the Fox ships to most locations in the world.

If you do not see your country at checkout please email support@phoenixandthefox.com.au and we will send you a shipping quote for your location.

 

Delivery

After ordering online, you will receive an email confirmation containing your order details. When you order is ready to ship you will then receive a follow up email with shipping information.

If you wish to query a delivery please contact us at support@phoenixandthefox.com.au

 

Refund and Return Policy

If you receive a product that is not as described we will replace the item or refund the purchase price. Claims must be made within 7 days from the time you receive the goods. Please email us at support@phoenixandthefox.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.

We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Phoenix and the Fox will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Sales items can only be exchanged, not refunded.

Cancel Order

To cancel an order, please contact us as soon as possible and we will arrange this if the order has not yet been shipped.

 

Pricing

All pricing is made in Australian dollars (AUD). 

SIZE CHART | Phoenix and the Fox

 

If you would like any more size information for any of our products, please email support@phoenixandthefox.com.au

Please follow care label inside of garment for wash instructions.

All garments are Phoenix and the Fox’s own designs, we have spent many hours with experienced patternmakers perfecting each style so you know you are purchasing a garment that is unique and to the highest of quality.